PRACTICAL LOCAL ADVICE
Know what to do before an engineer arrives
Simple first checks for common heating, plumbing and electrical problems—plus clear guidance on when to stop and call a qualified professional.
Start with the right first step
Only carry out checks that are safe and accessible. Never remove boiler covers, open electrical equipment or work on gas appliances yourself.
No heating or hot water
Check the thermostat setting, boiler pressure and any displayed fault code. Avoid repeatedly resetting a boiler that will not restart. Note the code and contact us for diagnosis.
Boiler and heating help →A leak or burst pipe
Turn off the nearest isolation valve or main stop tap if it is safe to reach, contain the water and move possessions away. Keep water away from electrical fittings.
Plumbing help →Power or circuit fault
Unplug a suspected faulty appliance. If a breaker trips again, or you notice heat, burning smells or damage, leave it off and arrange proper fault finding.
Electrical help →How ATD handles your enquiry
- Tell us the fault, your location and any error code or visible damage.
- We confirm coverage, the next suitable appointment and attendance or diagnostic pricing.
- The engineer assesses the problem and explains the findings in plain language.
- Further repairs, parts or replacement work are agreed and priced before proceeding.
Useful service guides
Choose the service you need or read our customer questions before booking.
Boiler repair and servicing
Breakdowns, annual servicing, replacement advice and heating-system support.
View heating services →Electrical testing and repairs
Fault finding, EICRs, installations and safety-focused electrical work.
View electrical services →Customer FAQs
Answers on coverage, appointment times, pricing, certificates and booking.
Read frequently asked questions →Need a qualified local engineer?
Contact ATD with a short description of the problem. We will confirm the most sensible next step and current availability.
